Terms & Conditions

Terms And Conditions.

Refund Policy

At Daniel Apps LLC, we specialize in the development of custom software, and all our projects are unique and tailored to each client’s specific needs.

Before starting any project:

• We go through a detailed planning process and mutual approval of deliverables, timelines, and costs.
• We agree on a fixed amount, which corresponds to the defined and previously agreed-upon scope.

As this is a service, no refund is offered once the project has started. This exception is clearly communicated and accepted by both parties before the commercial relationship begins, ensuring all conditions are fully understood from the outset.

If you have any questions about this policy, feel free to contact us at [info@danielapps.co] or [+573160550208].

Cancellation Policy

1. Cancellation Process
   1.1. The request must be submitted in writing to the email address: [info@danielapps.co].
   1.2. The client must provide the project reference number for proper identification.
   1.3. Cancellations must be notified at least [30 days] in advance.
2. Financial Implications
   2.1. Cancellation before starting: An administrative fee equivalent to [0%] of the total project value will apply.
   2.2. Cancellation during development: A proportionate amount will be charged for the work completed up to the cancellation date.
   2.3. Cancellation in the final phase: Full payment of the project will be required, as the deliverables will be almost ready for delivery.
3. Post-Cancellation Deliverables
   3.1. The client will receive the files worked on until the cancellation date.
   3.2. A detailed report of the project’s progress will be provided.
   3.3. A final settlement will be made to resolve any outstanding payments between both parties.

Terms and Conditions

1. Services
   
   1.1 Scope of Services
   The company offers software development services in the following areas:

• Mobile application development for iOS and Android
• Web application development for businesses and end-users
• Development of AI-based solutions

1.2 Work Methodology

• Client-oriented process with direct and continuous communication
• Agile methodology with iterative deliveries
• No additional charges beyond those agreed upon in the initial proposal
• Development executed by professionals with over 10 years of industry experience

1.3 Deliverables

• Full source code of the developed applications
• Technical documentation of the project
• Executable files and/or access to repositories as applicable
• User manuals when applicable

1.4 Delivery Deadlines

• Delivery deadlines will be established in the project’s initial proposal.
• Any modifications to the deadlines will be communicated and agreed upon in writing.
• Delivery times are subject to the client fulfilling their responsibilities.

2. Client Responsibilities
   
   2.1 Provision of Information and Resources

• Provide all necessary graphic resources, text, and content in the specified formats.
• Provide timely access to systems, APIs, or databases required.
• Provide relevant technical documentation of existing systems.
• Ensure the accuracy and legality of all provided resources.

2.2 Financial Obligations

• Make payments according to the schedule established in the contract.
• Cover additional costs previously approved in writing.
• Notify any invoice issues within 5 business days.
• Maintain a valid payment method throughout the project.

2.3 Response Times

• Respond to technical inquiries within 24 business hours.
• Review and approve deliverables within 3 business days.
• Inform us in advance of periods of unavailability.
• Attend scheduled meetings as per the agreed-upon schedule.

2.4 Communication

• Designate a primary point of contact for the project.
• Maintain regular communication through established channels.
• Inform us of any changes in requirements or priorities in advance.
• Participate in follow-up meetings and progress reviews.

3. Company Responsibilities
   
   3.1 Deliverables

• Develop and deliver the software according to agreed specifications.
• Meet the deadlines set in the project timeline.
• Perform quality tests before each delivery.
• Provide complete technical documentation.

3.2 Confidentiality

• Maintain strict confidentiality regarding client information.
• Do not disclose data, code, or project strategies.
• Implement security measures to protect information.
• Sign additional confidentiality agreements if required.

3.3 Communication and Follow-up

• Provide weekly progress reports.
• Immediately notify of any technical issues.
• Schedule regular review meetings.
• Maintain an up-to-date record of decisions and changes.

3.4 Quality Control

• Follow international development standards.
• Perform unit and integration tests.
• Implement best security practices.
• Optimize application performance.

4. Intellectual Property
   
   4.1 Transfer of Rights

• The intellectual property of the developed code is transferred to the client after full payment.
• The client receives exclusive rights to the final product.
• The company retains rights to generic components and pre-existing libraries.
• The transfer includes source code, documentation, and associated resources.

4.2 Use of Client Materials

• The client guarantees ownership of the materials provided.
• The company will use materials solely for the agreed project.
• The client will indemnify the company against third-party claims.
• Materials will be returned or deleted upon project completion.

4.3 Restrictions

• Resale or redistribution of the code without authorization is prohibited.
• The company may include the project in its portfolio.
• The client cannot claim rights to the company’s methodologies or tools.
• Any subsequent modifications are the responsibility of the client.

5. Dispute Resolution
   5.1 Mediation Process
   In the event of a conflict related to the services provided by Daniel Apps, both parties agree to attempt to resolve it amicably through mediation before resorting to legal action. Mediation will be facilitated by an independent and neutral mediator, selected by mutual agreement.

5.2 Applicable Jurisdiction
These terms and conditions are governed by the laws of [Country/State]. If the conflict is not resolved through mediation, any dispute will be submitted to the competent courts of [City/State].

5.3 Contact Methods for Disputes
To initiate a dispute resolution process, please contact us through the following channels:
Email: info@danielapps.co
Phone: 3160550208
Physical Address: 1199 Pando LP, Orlando, FL, 32824.

6. Modifications
   
   6.1 Process for Changes in Scope
   Any modifications to the project scope must be requested in writing through our official contact channels. Upon receiving the request, our team will assess its feasibility and impact on the project schedule. Changes will only be implemented after mutual approval.

6.2 Budget Adjustments
If changes to the scope affect the total project cost, an updated proposal will be provided with the corresponding budget adjustments. No additional work will be carried out without the client’s written acceptance of the revised costs.

6.3 Updates to Terms
Daniel Apps reserves the right to update these terms and conditions as needed to reflect changes in our practices or services. Any modifications will be communicated to clients at least [30 days] in advance. Continued use of our services after the effective date of the updates constitutes acceptance of the new terms.